Contact Us

Get in Touch

Questions, feedback, or need more information?

If your question isn't answered on one of our information pages, or if anything is unclear, please send an email to [email protected]. To help us assist you as quickly as possible, please include the following details in your message:

• Your full name;
• Your contact phone number;
• The city and country you live in;
• Your order number (if your enquiry relates to an order);
• Photos or a short video of the item and its packaging if you are requesting after-sales service (this allows us to resolve the issue without asking you for further information).

You can also reach us using the contact form on this page. Simply fill in your name, email address, order number and message, and we will get back to you as soon as possible.

Customer Service Hours

All times are Hong Kong Time (GMT+8).

Our customer service team responds within 48 hours, excluding weekends and public holidays. During busy periods or holiday seasons, replies may take slightly longer, but we will always do our best to get back to you promptly.

Frequently Asked Questions

Q: How long will it take to receive my package?

A: We require 3 to 7 days on average to process and fulfill your order before it is dispatched. Please rest assured that we are doing everything we can to get your order to you as soon as possible. Once your order has been dispatched, estimated delivery time is 14 to 30 days, depending on your country or region. Please also take into account public holidays, customs clearance and local carrier conditions, which may affect delivery times.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a confirmation email containing your tracking number and the courier's details. Tracking information may take 2–5 business days to become active in the carrier's system. If you have not received tracking details within 7 days of placing your order, please contact us and we will check the status for you.

Q: Can I change or cancel my order?

A: We process and ship orders within 1–3 business days. If you need to change or cancel your order, please contact us as soon as possible — ideally before it has been dispatched. Once an order has been shipped, it can no longer be cancelled or modified, but you may return it in accordance with our Return & Refund Policy.

Q: I entered the wrong shipping address. What should I do?

A: Please email us immediately with your order number and the correct address. If your order has not yet been dispatched, we will do our best to update it. Once the parcel has been shipped, we are unable to change the delivery address, and we cannot be held responsible for delays or losses caused by incorrect address information.

Q: What is your return policy?

A: You may return an item within 30 calendar days of receiving it, provided it is unused, undamaged and in its original packaging. After we receive your return and inspect the condition of the item, we will process your refund or exchange. Please allow up to 14 business days from the date we receive your item for the return to be processed. For full details, please see our Return & Refund Policy.

Q: When will I receive my refund?

A: Once your return has been approved, refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 1–2 billing cycles for the amount to appear on your statement. We will notify you by email once your refund has been processed.

Q: My item arrived damaged, defective or incorrect. What should I do?

A: We're sorry for the inconvenience. Please contact us within 7 days of delivery with your order number and photos (or a short video) showing the issue. If the problem was caused by us, you will not be responsible for return shipping, and we will arrange a replacement, exchange or full refund.

Q: Which payment methods do you accept?

A: We accept PayPal and major credit and debit cards, including Visa, Mastercard, American Express, Apple Pay, Google Pay, Diners Club, Discover and JCB. All payments are processed through a secure, encrypted connection.

Q: Will I have to pay customs duties or import taxes?

A: International shipments may be subject to customs inspections, import duties and taxes imposed by the destination country. These charges are set by local authorities and are beyond our control, so they are the responsibility of the customer. We recommend checking with your local customs office before ordering if you are unsure about potential charges.

Q: Do you offer free shipping?

A: Yes. Orders over $39.99 USD qualify for free shipping, and we ship worldwide. Any current promotions will be clearly displayed at the top of our website and at checkout.

Q: Do you offer wholesale or bulk order discounts?

A: Yes, we welcome wholesale and bulk order enquiries. Please email us with the products and quantities you are interested in, and our team will provide a quotation.

Q: How can I contact you about my order?

A: You can contact us by email at [email protected] or by using the contact form on this page. Please include your order number so we can locate your order quickly.

Email: [email protected]