Shipping Policy

Please review this Shipping Policy carefully before placing an order. By purchasing from us, you agree to the terms set out below. This policy applies to every order placed through our website.

Shipping & Delivery Options

We work with trusted logistics partners, including 4PX, YunExpress, Wanb Express and UBI, to deliver your order safely and efficiently. The carrier used for your order will be selected based on your delivery destination, package weight and the service available in your region.

All delivery times and dates provided are estimates given in good faith. While we make every effort to meet them, delivery times are not guaranteed and may be affected by factors beyond our control, such as customs clearance, weather conditions, public holidays, or carrier delays.

For EU and UK consumers: This does not affect your statutory rights. Unless otherwise stated, estimated delivery times reflect the earliest available delivery, and your order will be delivered within 30 days of the day we accept your order. For further details, please refer to our Terms & Conditions.

Order Processing Time

• Processing Time: 3–7 business days
• Shipping Time: 14–30 business days

Processing time includes order verification, quality checks and packaging. Orders placed on weekends or public holidays will be processed on the next business day. During promotional periods or peak seasons, processing may take slightly longer.

Shipping Costs

Shipping fees, if applicable, are calculated and displayed at checkout before you confirm your order. From time to time we may offer free shipping promotions to selected destinations; any such offer will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and the carrier's details. Tracking information may take 2–5 business days to become active in the carrier's system. You can follow your parcel's progress using the tracking link provided.

Do You Deliver Internationally?

Yes — we ship worldwide. However, certain products may be restricted in some countries or regions due to local regulations, and delivery to a small number of destinations may be unavailable. If we are unable to ship to your location, we will notify you and issue a full refund.

Customs, Duties and Taxes

International shipments may be subject to customs inspections, import duties, taxes and other fees imposed by the destination country. These charges are determined by local authorities and are beyond our control. You are responsible for complying with the laws and regulations of the country in which you live, and for any additional costs, taxes or duties that may apply. We recommend checking with your local customs office before ordering if you are unsure about potential charges.

Address Accuracy

Please ensure that your shipping address is complete and accurate, including postal code, contact number and recipient name. We are not liable for delays, losses or additional costs caused by incorrect or incomplete address information provided at checkout. If you notice an error, please contact us as soon as possible — we will do our best to update it before dispatch, but changes cannot be guaranteed once the parcel has been shipped.

Split Shipments

If your order contains multiple items, they may be shipped separately from different warehouses and may arrive on different dates. This helps us get your items to you as quickly as possible. You will only pay one shipping fee per order unless otherwise stated.

Lost, Damaged or Undelivered Packages

• Delayed: If delivery is delayed for any reason, we will notify you as soon as possible and provide a revised estimated delivery date.
• Damaged: If your parcel arrives damaged, please contact us within 7 days of delivery with photos of the packaging and the item, so we can arrange a replacement or refund.
• Lost: If tracking shows no movement for an extended period, or the parcel is confirmed lost by the carrier, please contact us and we will work with the carrier to resolve the matter and offer a suitable solution.
• Unclaimed / Failed Delivery: If a parcel is returned to us because delivery failed, the address was incorrect, or it was not collected from the local post office, we can reship it once the additional shipping cost has been covered.

For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms & Conditions.

Questions About Returns?

If you have questions about returns, refunds or exchanges, please review our Return Policy, or contact our customer service team for assistance.

How Can You Contact Us About This Policy?

If you have any further questions or comments regarding this Shipping Policy, please contact us at:

Email: [email protected]

Our customer service team aims to respond within 1–2 business days. Thank you for shopping with us!