Return & Refund Policy

Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please read the following policy carefully for full details on how returns, exchanges and refunds are handled.

Returns

To be eligible for a refund or exchange, you must return the product within 30 calendar days of the date you received your purchase.

To qualify for a return, your item must meet the following conditions:

  • Be in the same condition in which you received it;
  • Be unused, unworn and unwashed;
  • Be free from any damage, stains, odors or alterations;
  • Include all original tags, accessories, manuals and free gifts, if applicable;
  • Be returned in its original packaging wherever possible.

We reserve the right to reject a return, or to issue only a partial refund, if the returned item shows signs of use, damage or is missing components, where such condition is not due to our error.

Return Process

To return an item, please follow these steps:

  1. Contact our customer service team at [email protected] to request return authorization and obtain the return address. Please include your order number, the item(s) you wish to return and the reason for the return.
  2. Wait for our confirmation. Do not send your item back without contacting us first, as unauthorized returns may not be accepted or traced.
  3. Pack the item securely in its original packaging and include your proof of purchase (order number or receipt) inside the parcel.
  4. Ship the parcel using a trackable shipping method and keep your tracking number until your refund has been issued.

Return Shipping Costs

  • Our error: If your return is due to our mistake — for example, you received a damaged, defective or incorrect item, or the item is not as described — you will not be responsible for the return shipping fee. We will cover the return cost or provide a suitable alternative solution.
  • Other reasons: If the return is caused by the consumer (for example, change of mind, incorrect size or color ordered, no longer needed), the consumer is responsible for the return shipping fee. The exact fee depends on the courier you choose. In some cases, free return shipping may be offered; where a prepaid return label is provided and the return is not a result of an abelheidi.com error, the cost of return shipping will be deducted from your refund.

Order Processing & Cancellation

We process and ship orders within 1–3 business days.

If you wish to cancel your order, please contact us before it has been shipped. Once an order has been shipped, it can no longer be cancelled, but you may return it in accordance with this Return & Refund Policy. There is no time limit imposed by the website on requesting a cancellation; as long as the request is made earlier than the shipping time, the order can be cancelled and a full refund will be issued.

Refunds

After we receive your return and inspect the condition of your item, we will process your refund or exchange. Please allow at least up to 30 days from the receipt of your item for the return or exchange to be processed.

Once approved, refunds will be issued to your original method of payment. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company or payment provider. We will notify you by email once your return has been processed.

If your refund has not appeared after this period, please check with your bank or card issuer first; if the issue remains unresolved, contact us and we will assist you further.

Exchanges

If you would like to exchange an item for a different size, color or model, please contact us before returning it. Exchanges are subject to stock availability. If the requested item is unavailable, we will issue a refund instead.

Non-Returnable Items

The following items cannot be returned or exchanged, except where they are defective, damaged or incorrect on arrival:

  • Perishable items
  • Intimates and underwear
  • Gift cards
  • Custom or personalized items
  • Digital products

Defective or Damaged Products

For defective or damaged products, please contact us at the contact details below within 7 days of delivery, and provide your order number along with photos or a short video showing the issue. We will arrange a refund or exchange as quickly as possible.

Late or Missing Returns

Returns sent after the 30-day window may not be accepted. We are not responsible for items lost or damaged in transit back to us; we therefore recommend using a trackable and insured shipping service.

Questions

If you have any questions concerning our return policy, or need help with a return or exchange, please contact us at:

Email: [email protected]

Our customer service team aims to respond within 1–2 business days.