Payment Policy
This Payment Policy explains which payment methods we accept, how your payment is processed, and what to do if you encounter any issues while placing an order. By placing an order on our website, you agree to the terms set out below.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following payment methods:
● PayPal
Abelheidi primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, Visa, American Express and Discover. You can complete your purchase using your PayPal balance, bank account or any card linked to your PayPal account, without sharing your financial details with us.
● Secure Credit & Debit Card Payment
We also accept direct credit and debit card payments using Visa, Mastercard, American Express, Discover, Diners Club and JCB, as well as digital wallets including Apple Pay and Google Pay. All card transactions are processed through a secure, encrypted connection to our payment provider, so we never see or store your full card details.
IS MY PAYMENT INFORMATION SECURE?
Yes. All payments are processed over a secure, encrypted connection (SSL/TLS) to our payment provider, and our website is hosted on Shopify's PCI-DSS compliant platform. We do not store your full card number, expiry date or security code on our servers.
We may use fraud-prevention tools to verify transactions. In some cases, an order may be held for manual review; if this happens, we may contact you to confirm your details before shipping.
WHICH CURRENCY WILL I BE CHARGED IN?
All transactions on our website are processed in USD (US Dollars). The prices displayed at checkout are in USD unless otherwise stated.
If your credit or debit card is denominated in another currency, your bank or card issuer will convert the amount using its own exchange rate on the date of processing. This rate, and any additional fees charged by your bank for international transactions or currency conversion, are determined by your bank and are beyond our control. Please contact your bank if you would like details of their conversion rates or fees.
WHAT NAME WILL APPEAR ON MY BILLING STATEMENT?
When completing your purchase, a billing descriptor including "abelheidi.com" and a country code (such as "HK" or "UK") will be displayed on the payment page and/or your card statement. All purchases are processed by our respective entity in the corresponding country, as indicated by the country code in your billing statement.
WHEN WILL I BE CHARGED?
Your card or PayPal account is charged at the time you place your order, not when it is dispatched. In some cases, your bank may place a temporary authorisation hold on the funds before the payment is fully settled; this hold will clear according to your bank's policy.
DO YOU OFFER INSTALMENT PAYMENT OPTIONS?
Yes. We accept payment in 3 instalments. You will be able to select this payment option at checkout, where the full terms, instalment amounts and schedule will be clearly shown before you confirm your purchase. If an instalment payment fails, we may contact you to arrange an alternative payment method.
HOW DO I USE A DISCOUNT CODE OR PROMOTION?
Discount codes and promotional offers must be entered at checkout before you confirm your order, and cannot be applied afterwards. Unless otherwise stated, promotions cannot be combined with other offers, have no cash value, and may be modified or withdrawn at any time.
DO YOU CHARGE SALES TAX OR IMPORT DUTIES?
Product prices displayed on our website do not include import duties, customs taxes or other fees imposed by the destination country. These charges — where they apply — are determined by local customs authorities and are the responsibility of the customer. For more information, please refer to our Shipping Policy.
HOW DO I CHANGE OR MODIFY MY ORDER?
If you notice a mistake after receiving your order confirmation email, please contact us as soon as possible at [email protected].
Please note that we can only help you modify your order before it has been shipped. Once your package has been dispatched, we are unable to change the items, size, colour, quantity or shipping address. In that case, you may return the item in accordance with our Return & Refund Policy.
WHAT SHOULD I DO IF MY PAYMENT FAILS?
If your payment is declined, please first check that your billing details match those held by your bank and that you have sufficient funds or available credit. We also recommend contacting your bank, as they may have blocked the transaction for security reasons. If the problem persists, please try an alternative payment method or contact us for assistance.
WHAT SHOULD I DO IF I DID NOT RECEIVE A CONFIRMATION EMAIL?
If you have not received a confirmation email, it may be because:
- The email address was entered incorrectly when the order was placed;
- The email has been filtered into your spam, junk or promotions folder;
- The payment was not completed successfully, so the order was not created.
Please check your spam folder first. You can also log into your account on our website to view your order history. If you still cannot find your order, please contact us at [email protected] with the email address and name used at checkout, and we will check the status for you.
QUESTIONS OR CONCERNS?
If you have any questions about payments, billing or refunds, please contact us:
Email: [email protected]
Our customer service team aims to respond within 48 hours, excluding weekends and public holidays.